We, La Prairie Switzerland, can guarantee the authenticity of all our products only if they are sold by a retailer duly authorized by La Prairie. For e-commerce the only authorized website in Australia is www.laprairie.com.au. This site accepts orders that are sold to you by our authorized retailer, David Jones Limited.
We have tried to make shopping online with laprairie.com.au as easy and quick as possible by using shopping cart technology. It allows you to add any product you are interested in to your order by simply pressing a button. Here are instructions on how to order:
-
Select the quantity of the product you wish to buy.
Click the "Add To My Order" button next to the item.
You can check the contents of your order and your current total at any time during shopping by clicking the "View My Order" button.
- Should you change your mind at any time while shopping,
you can switch quantities or delete any item from your order or
even cancel the entire order.
- When you want to submit your order, click the "Checkout"
button from the menu. You'll see the contents of your order with
your current total and any additional fees. You have the option to select standard free delivery, or Express Post delivery for an additional cost.
- To complete the process, simply click the "Continue
Checkout" button, fill out the order form, and click on the
"Submit Order" button.
- Immediately after you click on the "Submit Order"
button you will see an Order Confirmation page that also has your
La Prairie order number. Make sure to retain it for future reference,
either by copying it down, or by printing this page.
If any of the information you enter is not valid, you will be returned to the order form and asked to correct it. You may also place your order by phoning a customer service representative on 1800 649 849 Monday to Friday, 9.30am to 4.30pm EST (excluding Public Holidays).
Once your order has been successfully placed, we will send you an email confirming your shipment with an order reference number. Please refer to your La Prairie Order Reference Number when inquiring about an order.
Australia Post will be used for shipping orders complimentary. In extreme cases, this can take up to 5 working days, and up to 7 working days for non metro and interstate deliveries. All parcels will be registered post and traceable.
If you require your order urgently, you may choose to have it sent via the Express Post network. Express post deliveries are guaranteed to be delivered on the next business day, within the Next Business Day network (as advised by Australia Post). The cost for express post will be $14.00. this cost is for a standard 3kg satchel bag sent via the express post network. Maximum weight for express post parcel bags is 3kgs. if you order weighs more than 3kgs, you will be charged accordingly.
Please note: Orders are processed, shipped and delivered on business days only. (Monday through Friday, excluding public holidays). Express Posted orders must be submitted prior to 12.00 noon EST for the express post to be arranged and sent that day.
All orders will be processed within 24 to 48 hours of the order being approved
When you submit your order, you may pay for it with any of the following credit cards:
- VISA
- MasterCard
- Diners Club
- American Express
Unfortunately, David Jones or Shopping Centre Gift cards cannot be accepted.
Due to David Jones store policy, any order placed over the value of $1000 will require one working day for approval.
If for any reason you are not completely satisfied with your laprairie.com.au purchase, you may return it and obtain a refund/exchange as long as the products are in original condition. You may bring your product to any David Jones store with the receipt, or send it via a prepaid, insured, traceable method to 86-108 Castlereagh street, Sydney NSW 2000.
Regretfully, return shipping fees are not refundable.
Although we do not foresee any delays, sometimes demand exceeds supply and an out-of-stock occurs.
Should this happen, you will be notified of any items that are out-of-stock.
We will ship in-stock products immediately and backorder out-of-stock products under your original La Prairie Order Number.
Backordered items will be shipped as soon as they become available.
You will only be charged for items when they are shipped.
The remainder of your order, will be charged when your backordered products are sent.
To quickly learn the status of your order, please Contact Us to reach a Customer Service representative.
Please include your assigned La Prairie Order Reference number.
We regret that at this time we can only fulfill orders shipped inside Australia.
laprairie.com.au respects your privacy.
Sensitive information provided to us for online purchases is sent securely over the internet to our web site server using SSL encryption and cannot be intercepted by any third party during transmission. This information is then securely forwarded to David Jones to fulfil your online order.
Any purchase data or personal information David Jones gathers from you will never be shared with other companies. David Jones only keeps your order information so that they may contact you concerning your order, as well as improve your overall shopping experience at David Jones unless you opt in to receive ongoing information and offers from La Prairie. This information (with the exception of credit card information) will also be retained by La Prairie for customer service purposes only.
We use advanced SSL encryption technology at laprairie.com.au Shop Online so you can be assured of both safety and security.
Your personal information included on the order form is sent to us in an encrypted format that can only be decoded by the two computers using it.
Using https, we can ensure that no one intercepts any of your personal information while it is being sent.
Thus a secure connection is maintained until the checkout process is completed or cancelled by you.
In order to securely proceed through the purchase process,
we recommend you to use Firefox 1.0 or better or Microsoft Internet Explorer 5.5 or better.
You can confirm that you are using a secure connection during checkout by looking for the icon at
the bottom of your browser's window. The icon will appear as either a closed padlock or an unbroken key (the form of the icon varies by browser and version number).
If you still have concerns about giving out your credit card online, you may place an order by phone. See Contact Us for the details.
To place an order or to inquire about an order you can reach a Customer Service representative by phoning 1800 649 849. To inquire about the status of an order you can also e-mail
sales-au@laprairie.com.
Please include your La Prairie Order Reference however, do not include any credit card details in your message as email is not secure.
Customer Service hours are Monday through Friday (excluding public holidays)
9.30 AM - 4:30 PM EST.
For optimal performance, we highly recommend the use of use Firefox 1.0 or better or Microsoft Internet Explorer 5.5 or better. This will give you the ability to make secure transactions online and send your personal information securely over the internet. Please ensure JavaScript and Cookies are enabled; both are required to complete online transactions. In addition, we recommend that you set your monitor to an 800x600 pixel resolution or higher to best view the entire site.
laprairie.com.au Shop Online uses cookies only to track your online shopping session.
Cookies are pieces of information stored on your computer. The cookie used on laprairie.com.au is a session ID which lets us track your shopping cart. It is sent to our web site when you add to your shopping cart and checkout. It does not contain any information about you or your computer.
No special plug-ins are required to shop at laprairie.com.au.
Personal settings on individual monitors can influence the colours you see on laprairie.com.au.
It is possible that you will not be viewing the true colour of our products. We have optimized all
of our images to look their best on a variety of different monitors, platforms, and browsers.
If you have questions about a particular colour, you may wish to speak with a La Prairie
Consultant at any of our Locations in Australia or Contact Us directly.
